ADDITIONAL SUPPORT

Sometimes you may have requirements for website maintenance and support in addition to that included in your support plan.

Support is available after hours for clients who require work done at a specific time/day that falls outside the standard operating times.
A premium rate applies to after hours work as listed below.

BUSINESS HOURS

Support for task not covered by your support plan. Billed in half-hour increments with a minimum one hour.

Weekdays

110

Per hour.

08:30 – 17:00

AFTER HOURS

For tasks that can’t wait till Monday. Billed in half-hour increments with a minimum one hour.

WEEKDAYS

180

Per hour.

17:00 – 22:00

WEEKENDS

220

Per hour.

09:00 – 17:00

EMERGENCY SUPPORT

Website hacked? eCommerce store down?
Immediate support for dramas that need to be fixed now.

ANYTIME

250

Per hour.